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1.
How
long will it take?
2.
How
much is shipping?
3.
I
need this order fast, really fast. What is the cost for air shipments?
4.
Can
I track an order after you have shipped it?
5.
What
method of payment do I use when I order over the Internet?
6.
Is
shopping on the internet safe?
7.
Are
you sure it's safe to send credit card information over the Internet?
8.
What
about sales tax?
9.
What
if I have a problem?
10.
Can I return items for a refund?
11.
What if I have more questions?
12.
Will products resemble pictures?
13.
Can I get a printed catalog sent to me?
How
long will it take?
At National Memorial Registry our goal is
to always ship your awards within 3-5 working days, no matter
what time of year it is. Once your order is received, we will
immediately review your order and send a confirmation via
email. As soon as your order
ships, we will e-mail you an order confirmation.
If the order is shipped via UPS we will include the UPS
tracking number.
How
much is shipping?
National Memorial Registry prefers Ground
UPS Shipping to addresses around the globe on all orders.
Orders shipped to Post Office Boxes via United States
Postal Service. Orders shipped in the
United States are subject to a $11.49 shipping and handling
fee. Orders shipped outside
the United States, but in North America will be subject to a
$15.49 shipping and handling fee.
Orders shipped to any other continent are subject to a
24.49 shipping and packaging fee.
Please read all about your shipping options on
our shipping
page.
I need
this order fast, really fast. What is the cost for air
shipments?
The cost of expedited shipping varies on
how fast you want it. National Memorial Registry offers
multiple shipping options including overnight service. Please
refer to our shipping chart for the cost of these options.
Remember, a signature is required at delivery time for all air
shipments. Please read all about your shipping options on
our shipping
page.
Can I
track an order after you have shipped it?
Yes. You can use the UPS online
package tracker
by clicking here to
follow your memorials as they wind their way to your door.
What
method of payment do I use when I order over the
Internet?
At National Memorial Registry we accept
VISA, MasterCard, Discover and American Express.
Is
shopping on the Internet safe?
Yes. National Memorial Registry uses only
the highest level of security available. Our SSL (secure
socket layer) server encrypts your credit card data so that
even if someone managed to intercept it, it would be useless.
Remember, reports have shown, shopping on the internet is
safer than giving your credit card to the waitress in your
favorite restaurant. Please see our
Secure Shopping Guarantee
for the details.
Are
you sure it's safe to send credit card information over the
internet?
Yes, in fact, we guarantee your security.
Usually credit card companies limit a customers liability to
$50 when their card is lost or stolen. We are so sure of our
systems security that we will reimburse you these charges (up
to $50) that your credit card company charges you due to a
stolen account number that happened as a direct result of you
doing online business with National Memorial Registry. Please see our
Secure Shopping Guarantee
for the details.
What
about sales tax?
Orders shipped to Texas addresses will
have a sales tax of 8.25% added to the total. If you don't
live in Texas, and your state has a sales tax, it is your
responsibility to pay the sales tax directly to your state
government.
What
if I have a problem?
Please e-mail
customerservice@NationalMemorialRegistry.com
as soon as you notice the problem. If it
is an engraving mistake, we can usually send out a replacement right away.Be sure you have
typed in the information on the registration exactly as you want it to be
engraved.You need spaces between words and proper punctuation as
well as proper spelling.We cannot correct mistakes done by
you.But in any case, don't worry, we will work with you to make
it right.
Can
I return items for a refund?
The merchandise sold by National Memorial
Registry is all custom manufactured to individual order and
cannot be returned. If you have a problem or
question regarding the product, please contact us
What
if I have more questions?
Email us at
customerservice@NationalMemorialRegistry.com
for anything you need and we will answer
your question within 24 hours, usually sooner.
Will
products resemble pictures?
Images of products are for
example purposes only. Colors and actual products may differ based on product
selection and availability. We reserve the right to upgrade your product if an
item is not available to meet the scheduled delivery, this would be done at no
additional charge.
Can
I get a printed catalog sent to me?
One of the ways we achieve our industry
leading low prices is by maintaining our complete catalog
online. This enables us to show you our selection with all the
recent additions included and the obsolete items removed. This
also means no surprises for you and eliminates the
considerable expense associated with producing, distributing
and revising paper catalogs.
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